About Us
At Nation Fireplace, we are committed to providing an exceptional shopping experience because customer satisfaction is our top priority. We offer a carefully curated selection of Stoves, Fire Pits, Fireplaces, Patio Products, Burners and more designed to enhance your indoor and outdoor living spaces.
We proudly serve customers online nationwide, providing expert guidance and support through phone, email, and live chat.
We work with trusted suppliers across the United States and ship orders through reliable carriers such as FedEx, UPS, Priority Mail, and other reputable freight providers.
Even if you’re not sure exactly what you’re looking for, our knowledgeable team is here to help guide you. Everything we do at Nation Fireplace is centered on helping your home look its best and building long-term trust with our customers.
Our Core Values
At Nation Fireplace, we are guided by three core values:
1. Integrity
We believe in doing the right thing always. We conduct business with honesty, transparency, and the highest ethical standards.
2. Relationships
Strong relationships are the foundation of our success. We value open communication and trust with our customers, dealers, and vendors. These relationships set Nation Fireplace apart.
3. Service
Our mission is to deliver a true “WOW” experience. From start to finish, we focus on providing outstanding service and creating value at every step of your journey with us.
Our Commitment
We continuously work to ensure your experience with Nation Fireplace is seamless and memorable. From easy-to-navigate online shopping to knowledgeable product support and responsive customer service, we are here to help.
Why Choose Nation Fireplace?
✅ Customer care is our top priority
✅ Fast response times via live chat and phone
✅ Quick email support
✅ Free shipping on qualifying orders
Our Merit
Our focus is to deliver high-quality products at competitive prices, supported by reliable service. We take pride in exceeding customer expectations and building lasting relationships.
Our Promise
We stand behind the quality of the products we sell. Every order is carefully reviewed for quality through our trusted suppliers and fulfillment partners before shipment. Our goal is simple: 100% customer satisfaction.
Your Satisfaction
We offer a wide range of products, including premium fireplace doors, linear fireplaces, fireplace inserts, log sets, burners, fire glass, home furniture, accessories, and more. If we don’t have what you’re looking for, we will do our best to source it for you whenever possible.
At Nation Fireplace, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, showroom, or make a purchase.
By using our website or services, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of personal information:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely – we do not store credit card details)
• IP address and browser/device information
• Order history and customer service communications
How We Use Your Information
Your information is used to:
• Process and fulfill your orders
• Communicate order confirmations, shipping updates, and support responses
• Improve our website and customer experience
• Detect, prevent, and protect against fraud or unauthorized activity
• Comply with legal and regulatory obligations
We do not sell or rent your personal information.
How We Protect Your Information
We implement industry-standard security measures including:
• Secure SSL encryption
• Firewalls and secure servers
• Controlled access to sensitive information
Despite our efforts, no system is completely secure, and we cannot guarantee absolute protection.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Enhance your browsing experience
• Remember your preferences
• Analyze website traffic and performance
You can disable cookies in your browser settings at any time.
Third-Party Services
We may share limited information with trusted third-party services, including:
• Payment processors
• Shipping carriers
• Analytics tools
These third parties are only permitted to use your information to perform services on our behalf.
Children’s Privacy
Nation Fireplace does not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be deleted immediately.
Your Rights
You have the right to:
• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
To make a request, contact us at:
California Privacy Rights (CCPA)
California residents have the right to:
• Request disclosure of personal data collected
• Request deletion of their information
• Opt out of the sale of personal data (we do not sell personal data)
Requests can be made by contacting us at sales@nationfireplace.com
Changes to This Policy
Nation Fireplace reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.