Frequently Asked Questions (FAQ)

Below are answers to the most common questions about ordering from Nation Fireplace. If you don’t see your question listed, feel free to contact us.

What does Nation Fireplace sell?

We sell a premium selection of:

• Fireplaces
• Fire Pits
• Patio Products
• Fire Pit Kits
• Burners
• Fire Glass
• Fireplace Accessories

Do you offer installation services?

We do not provide installation services directly. We recommend hiring a licensed and qualified professional for all installations.

How long does shipping take?

Estimated delivery times: 4-10 business days.

Processing time is typically 1–3 business days before shipment.

Do you offer free shipping?

Yes, we offer free shipping on qualifying orders within the continental United States.

Free shipping does not apply to oversized freight shipments, Alaska, Hawaii, U.S. territories, or remote areas.

Can I change or cancel my order?

Orders cannot be canceled once they have been processed or shipped.

Please contact us immediately if you made an error before the order ships.

What is your return policy?

We offer returns under specific conditions. Highlights of our policy include:

• Returns must be requested within 30 days of delivery
• Items must be unused and in original packaging
• A 25% restocking fee applies
• Return shipping is the customer’s responsibility

For full details, please see our Return Policy page.

What if my item arrives damaged?

If your item arrives damaged:

• Take photos of the product and packaging immediately
• Email us within 48 hours at return@nationfireplace.com
• Do not install or use the product

We will review and provide further instructions.

Are your products covered by warranty?

Yes, all products are covered by manufacturer warranties only. Warranty terms vary by brand.

Nation Fireplace does not provide additional warranties unless stated in writing.

Are your products made in the USA?

We proudly offer many products manufactured in the United States and partner with trusted top manufacturers across the industry.

Do you ship internationally?

At this time, we ship within the United States only.

How do I contact Nation Fireplace?

Company Name - Nation Fireplace

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: 10:00 AM – 3:00 PM

Phone: 888-775-1809 | Email: sales@nationfireplace.com

Or Simply Start a Live Chat!

Contact Form: https://nationfireplace.com/pages/contact-us